1. Verify and Unbox Your Device
When you receive your Ledger, verify its packaging. Only open sealed boxes from Ledger’s official website or authorized sellers. Your device should never come with a pre-filled recovery sheet or an existing PIN. If it does, contact Ledger Support immediately.
2. Visit the Official Setup Portal
To begin your setup, navigate to Ledger.com/start. This is the official page where you can safely download Ledger Live — the companion app used to manage all Ledger wallets, track balances, and install firmware updates.
3. Install Ledger Live
Once downloaded, open the Ledger Live app. Select “Set up as new device” and follow the guided steps. The app will assist you in creating a secure PIN, generating your recovery phrase, and connecting your Ledger device. Never store this recovery phrase digitally or share it with anyone.
4. Secure and Backup Your Recovery Phrase
Write down your 24-word recovery phrase exactly as shown on your device. Keep it offline and stored in a safe, private location. Consider using a metal recovery plate to protect against fire or water damage.
5. Update Firmware and Stay Safe
Firmware updates keep your Ledger device secure. Only update through the official Ledger Live app. Never follow update links from emails, ads, or social media. After updating, verify your device’s authenticity and confirm all displayed addresses.
Security Essentials
- Always confirm every transaction directly on your device’s screen.
- Never share or type your recovery phrase online.
- Bookmark Ledger.com/start to avoid phishing attempts.
- Use unique passwords for Ledger Live and associated accounts.
Need More Help?
For official support, tutorials, and troubleshooting, visit support.ledger.com. The Ledger team provides verified solutions and safety guidance for every user.